Here are some answers to the most common questions that come up. Please contact us if you have any other questions or need to discuss anything further.

• Do you have a customer account facility?
• Yes, you can set up an account if you are a buyer and gain access to certain benefits and discounts.
• Can I speak to someone for advise on the best product for my requirements?
• Yes, please call 0800 0938343 or fill out the form on our Contact Us pages and we’ll be happy to help.
• I have ordered the wrong item. What should I do?
• Please contact the sales team via sales@aquilorefrigeration.co.uk or call 0800 0938343 with your sales order reference. Please do not unwrap or start using the item.
• Can I cancel an order?
• You can cancel an order provided it has not yet been despatched without charges. However if the the item has been sent then a fee will be charged for collection/failed delivery.
• Can I speak to someone about my order?
• Yes the sales team is available on 0800 0938343
• Can I get a discount if I order multiple items?
• Our range is already offered direct to yourselves which eliminates the third party dealer thus offering our best prices. For bulk volume orders, however, please get in touch with us.
• What happens if my order is out of stock?
• We will advise when we expect stock and offer alternative products should the lead time be too lengthy.